Privacy Policy

Emirates Connect Solutions ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our services and our online platform. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our services, including 5G Network Deployment, Mobile Data Plans, Internet of Things (IoT) Solutions, Enterprise Mobility Services, Digital Transformation Consulting, Network Infrastructure Management, Cloud Connectivity Services, and M2M Communication Solutions. It also explains your rights regarding your personal data.

Information We Collect

We collect various types of information to provide and improve our services to you, including personal data. The types of data we collect depend on how you interact with our services and our online platform.

• Information You Provide to Us: This includes information you give us when you register for an account, subscribe to our services, fill out forms, participate in surveys, contact customer support, or engage in other interactions. This may include:
  • Contact details (e.g., name, address, phone number, email address).
  • Identification information (e.g., national ID, passport details, if required for service registration or compliance).
  • Payment and billing information (e.g., credit card details, bank account details).
  • Service preferences and settings.
  • Correspondence you send to us.
• Information We Collect Automatically: When you use our services or access our online platform, we may automatically collect certain information about your device and usage. This may include:
  • Device information (e.g., IP address, device type, operating system, unique device identifiers).
  • Usage data (e.g., pages visited on our site, time spent, services used, network performance data, communication patterns for mobile or M2M services).
  • Location information (e.g., general location derived from IP address, or precise location if you have enabled location services for specific IoT or enterprise mobility solutions).
  • Cookies and similar technologies (as further described in our Cookie Policy, if applicable).
• Information from Third Parties: We may receive information about you from third-party sources, such as business partners, credit reference agencies, or publicly available sources, where permitted by law and necessary for service provision or compliance.

How We Use Your Information

We use your personal data for various purposes, based on different legal bases, including:

• To Provide and Manage Our Services: To deliver the services you have requested, such as activating mobile data plans, deploying 5G networks, managing IoT devices, and delivering enterprise mobility solutions. (Legal Basis: Performance of a contract).
• Account Management and Customer Support: To manage your account, process payments, provide customer service, and respond to your inquiries. (Legal Basis: Performance of a contract, Legitimate interests).
• Service Improvement and Development: To understand how our services are used, conduct research and analytics, troubleshoot issues, and develop new features and services for our online platform and solutions. (Legal Basis: Legitimate interests).
• Personalization: To personalize your experience with our services, making them more relevant to your needs and preferences. (Legal Basis: Legitimate interests, Consent where applicable).
• Marketing and Communications: To send you updates, promotional materials, and information about our services that may be of interest to you, where permissible and in accordance with your preferences. (Legal Basis: Consent, Legitimate interests).
• Security and Fraud Prevention: To protect our services, networks, and users from fraud, security threats, and other harmful activities. (Legal Basis: Legitimate interests, Legal obligation).
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, such as those related to telecommunications or data retention. (Legal Basis: Legal obligation).
• Business Operations: For internal business purposes, such as auditing, data analysis, and record-keeping related to our service delivery. (Legal Basis: Legitimate interests).

How We Share Your Information

We may share your personal data with the following categories of recipients:

• Service Providers: We engage third-party service providers who assist us in providing our services, such as payment processors, cloud hosting providers, network infrastructure partners, analytics providers, and customer support providers. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
• Business Partners: In some cases, we may share information with business partners with whom we collaborate on specific projects or offer joint services (e.g., for complex IoT ecosystem solutions, digital transformation projects, or enterprise mobility collaborations).
• Affiliates: We may share information with companies within the Emirates Connect Solutions corporate group for internal administrative purposes and to provide integrated services.
• Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

International Data Transfers

As a global service provider, your personal data may be processed, stored, and transferred to countries outside of your country of residence, including countries that may not have the same data protection laws as your country. When we transfer your personal data internationally, we implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable data protection laws, such as using standard contractual clauses approved by relevant authorities or relying on other lawful transfer mechanisms.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure network architectures, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the type of data, the purpose of processing, and legal or regulatory obligations. When your personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, particularly where we process it based on our legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. For more detailed information about how we use cookies and your choices regarding them, please refer to our dedicated Cookie Policy (if applicable) on our site.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children without appropriate parental consent. If we become aware that we have collected personal data from a child without the necessary legal basis, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our online platform and, where appropriate, through other communication channels. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: